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ANOTHER “SATISFIED” CUSTOMER

Filed at 6:49 am under by dcobranchi

Received via email re: 3Moms.com

I am a new “customer”. They have me for about $90. It has been 4 weeks since my order and I have emailed them 6 or 7 times. No response from them at all. I paid it through pay pal and I cannot file a complaint with them until it has been 45 days since the purchase date. Will I get my money back?? I have never had a problem purchasing something online before. I Googled the company and this web page was referred. I am so glad I found this info.

3Moms seems to have some major problems with order fulfillment. Surely, they’re not operating a scam?

BTW, I just googled 3moms and 3moms.com and got some very interesting results. Check out the second entry.

2 Responses to “ANOTHER “SATISFIED” CUSTOMER”


Comment by
Unique
November 22nd, 2006
at 12:26 pm

Answers.com?

I’ve ordered CDs through 3Moms (aka:HomeSchoolFreeStuff)
My stuff always came. Initially, it came quickly; so quickly as to be scary. The last time took longer (~3 weeks vs. 1week)

My initial guess would be they have grown so large as to have outgrown the limits of their staff.

I don’t *KNOW* this – but in my limited dealings with them, that would be my first guess. Like I said, I always got my stuff and when I returned CDs I always got my refund.

YMMV


Comment by
laura
November 24th, 2006
at 12:54 am

Hi,

This is Laura, and I handle customer service at 3moms.com. I am so sorry to hear about your problems. We handle 600+ orders per month through here, and there is just a few of us here handling it all. So I am so sorry that some of you have slipped through the cracks.

One HUGE problem we faced was that we were so overwhelmed, we hired a company called Fosdick to help with fulillment. They made big promises, took lots of our money, and nearly killed us, creating a customer service nightmare for us. We make frightingly little money as it is with this endeavour, and barely survived. We had to separate from them, and it is still haunting us till today. We still don’t have control over our emails, domains and don’t have our previous customer lists.

That’s why we’ve shifted completely to Gmail to handling our emails. So we are back in control, and are using our own overwhelmed hands to do everything.

So it is imperative, imperative, imperative, that you get the word out that customers use the correct email addresses. Please refer them to this page:

freeho...s.html

and have them use sware.cs@gmail.com for customer service.

BUT! For you guys, we set up a special lifeline. It’s:

3Moms.SpecialCare@Gmail.com

Anyone with order problems from your Blog that responds using this email, we will send them an extra 2 software titles. Just tell them to select their bonus 2, and we’ll throw them into their order.

Again, I’m so, so sorry if anyone fell threw the cracks. We’ve been around for a long time, we process lots, and lots of orders, and it’s certainly not our intent for anyone to be frutrated.

Thanks so much for helping get the word out so other homeschooling families won’t become frustrated too!

Laura
3Moms.com