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OUR FAVORITE COMPANY

Filed at 8:58 am under by dcobranchi

3Moms.com appears to be up to its old tricks.

Daryl,

I just found your blog site after doing a search on information regarding 3Moms.com. I wish that I had done this search before making my purchase.

Unfortunately, I ordered from this company on 12/1/06, and I have not received my order to date. However, my credit card was instantly charged for my order. I am wondering if the information on their site is bogus since I have only received automated responses from the numerous emails I have sent them inquiring about my order. Their website has no phone number listed, and there is no address information that I can find. I am frustrated and upset because this is the first time that I have purchased software from a home school site. It’s disappointing because I am on medical disability and my family income is very limited. I ordered from this site hoping to buy good software for my children only to discover that I have been scammed.

I find it interesting that they claim to be a “little behind” on fulfilling their orders when they still send me their newsletter on a weekly basis. I received another newsletter from them just this morning. Once again I have sent an email inquiring about my order. This time, I used the two emails that were listed in your blog which were posted by someone named “Laura” who supposedly handles their customer service. I instantly received their automated response email from someone named “Zoe”.

Their responses are as follows:

1st Email: Sent to 3moms.specialcare@gmail.com

Response:

Hello! Thanks for your email. Just wanted to let you know that we got your email and that we are working to resolve any problems you may have. We will respond to your email as soon as we can. Thank you.

Zoe

Customer Service

******************************

2nd Email: Sent to sware.cs@gmail.com:

Response:

Thanks for your email. Just wanted to let you know that you have reached customer service at FreeHomeschoolSoftware.com. We will get back to you as soon as we can with your question or status.

Zoe
Customer Service
FreeHomeschoolSoftware.com

I also tried an email address I found under the portion of their website that advertises the Curriculum-Fair in a box. My email was rejected from this address with the following message:

Hi. This is the qmail-send program at mail2.opentransfer.com.

I’m afraid I wasn’t able to deliver your message to the following addresses.

This is a permanent error; I’ve given up. Sorry it didn’t work out.

:

69.46.238.250 does not like recipient.

Remote host said: 550 5.7.1 No such recipient Giving up on 69.46.238.250.

Thank you for allowing me to ramble and vent my frustration. Please keepinforming potential victims about this company’s business practices.

Thanks again,
AK

I’m pretty sure it’s a violation of federal law for a mail order firm to charge a credit card before the product ships.

5 Responses to “OUR FAVORITE COMPANY”


Comment by
COD
January 9th, 2007
at 9:49 am

Reverse the charges on the credit card.


Comment by
don
January 10th, 2007
at 10:34 am

I don’t know if it’s a violation of federal law to charge the credit card before the product is shipped, but it’s almost certainly a violation of their agreement with their credit card processing company. (Speaking as a former retail store owner here – betcha didn’t know that about us, eh.)


Comment by
Daryl Cobranchi
January 10th, 2007
at 10:50 am

Don’s right. It’s apparently not a violation of federal law. Mea culpa.


Comment by
Mary
January 10th, 2007
at 3:33 pm

Perhaps you could file a complaint with the Attorney General/Consumer Affairs in whatever state they are located AND your home state.

I had a phone company problem and my state finally got somewhere. The phone companies involved were not located in my state, either.


Comment by
Ulrike
January 12th, 2007
at 11:14 am

If they (claim to) ship via USPS, that’s mail fraud, however, which would be a “federal offense.”

usps.c...fraud/
usps.c...ed.htm
usps.c...nt.htm