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REALLY STRANGE BUSINESS MODEL

Filed at 8:03 pm under by dcobranchi

So I got my new Alltel prepaid phone today. I had to call customer service and during the call I relayed my tale of woe concerning having to change my phone number. The CSR told me that he could assign my old number to the new phone at no charge. I was even able to carry the balance forward.

This is exactly what I wanted all along. I’m really at a loss as to why it was so difficult.

Perhaps I ought to start researching their competitors’ offerings.

2 Responses to “REALLY STRANGE BUSINESS MODEL”


Comment by
Karen
December 3rd, 2008
at 8:26 pm

Ah, now that you don’t have the 20-something CSR flirting with you, the other competitors might get some notice. 😉

Maybe they need to work on THAT business model more.


Comment by
Nance Confer
December 4th, 2008
at 8:05 am

What? A customer service rep didn’t actually know the right answer? Shocking! 🙂

In homeschooling circles, we know to keep asking until you get the answer you want. Just go up the ladder a bit or call back another time and you will often get a different, and maybe even correct, answer.

Nance