Utterly Meaningless » Blog Archive » COMPLETELY UNSOLICITED

    Filed at 3:23 pm under by dcobranchi

    This is good customer service:

    Your Policy Number: xxxxxxxxx


    A severe storm has been reported in your area. Progressive encourages you to take necessary precautions to protect yourself, your family and your personal property.

    If this storm causes damage, Progressive’s Catastrophe Response Team will be in the area as quickly as possible to help you with your car, boat, motorcycle, or RV claim.

    Read our safety tips here.

    If your vehicle is damaged by the storm:

    •For auto claims, report your claim online or call 1-800-PROGRESSIVE (1-800-776-4737).

    •For boat, motorcycle, or RV claims, please call 1-800-PROGRESSIVE (1-800-776-4737).

    •After filing your claim, we’ll e-mail you to let you know when you can monitor its status online.

    Ernesto is supposed to pass just East of us sometime tonight. Winds are expected to be in the 40 knot range when it passes.


    Comment by
    August 31st, 2006
    at 3:57 pm

    re: Ernesto…Ouch…good luck.

    Comment by
    Daryl Cobranchi
    August 31st, 2006
    at 4:11 pm

    I think we’re ready. We have about 8 gallons of drinking water set aside, and I’m filling the bathtubs now (for toilets or other needs).

    Our camping lanterns and stove are sitting on the DR table. Lydia’s picking up a gallon of white gas.

    As long as we don’t lose power for more than 48 hours or so, we’ll be fine.

    Comment by
    September 1st, 2006
    at 12:30 pm

    The reason Progressive provides such great, proactive customer service is that they learned long ago that in the insurance business, the longer a claim goes unsettled, the greater the chances that lawyers will get involved, which increases everybody’s expenses. They’d rather send out a rep who will write you a check on the spot, get your vehicle towed straight to the repair shop, etc. because it makes the customer happy and it saves them money in the long run.