REALLY STRANGE BUSINESS MODEL
So I got my new Alltel prepaid phone today. I had to call customer service and during the call I relayed my tale of woe concerning having to change my phone number. The CSR told me that he could assign my old number to the new phone at no charge. I was even able to carry the balance forward.
This is exactly what I wanted all along. I’m really at a loss as to why it was so difficult.
Perhaps I ought to start researching their competitors’ offerings.
2 Responses to “REALLY STRANGE BUSINESS MODEL”
![]() Comment by Karen December 3rd, 2008 at 8:26 pm |
Ah, now that you don’t have the 20-something CSR flirting with you, the other competitors might get some notice. 😉 Maybe they need to work on THAT business model more. |
![]() Comment by Nance Confer December 4th, 2008 at 8:05 am |
What? A customer service rep didn’t actually know the right answer? Shocking! 🙂 In homeschooling circles, we know to keep asking until you get the answer you want. Just go up the ladder a bit or call back another time and you will often get a different, and maybe even correct, answer. Nance |