Utterly Meaningless » Blog Archive » PSA: THE FAIRNESS DOCTRINE

PSA: THE FAIRNESS DOCTRINE

Filed at 2:33 pm under by dcobranchi

Passed along without comment:

Hi,

This is Laura, and I handle customer service at 3moms.com. I am so sorry to hear about your problems. We handle 600+ orders per month through here, and there is just a few of us here handling it all. So I am so sorry that some of you have slipped through the cracks.

One HUGE problem we faced was that we were so overwhelmed, we hired a company called Fosdick to help with fulillment. They made big promises, took lots of our money, and nearly killed us, creating a customer service nightmare for us. We make frightingly little money as it is with this endeavour, and barely survived. We had to separate from them, and it is still haunting us till today. We still don’t have control over our emails, domains and don’t have our previous customer lists.

That’s why we’ve shifted completely to Gmail to handling our emails. So we are back in control, and are using our own overwhelmed hands to do everything.

So it is imperative, imperative, imperative, that you get the word out that customers use the correct email addresses. Please refer them to this page:

http://www.freehomeschoolsoftware.com/html/contactus.html

and have them use sware.cs@gmail.com for customer service.

BUT! For you guys, we set up a special lifeline. It’s:

3Moms.SpecialCare@Gmail.com

Anyone with order problems from your Blog that responds using this email, we will send them an extra 2 software titles. Just tell them to select their bonus 2, and we’ll throw them into their order.

Again, I’m so, so sorry if anyone fell threw the cracks. We’ve been around for a long time, we process lots, and lots of orders, and it’s certainly not our intent for anyone to be frutrated.

Thanks so much for helping get the word out so other homeschooling families won’t become frustrated too!

Laura
3Moms.com

2 Responses to “PSA: THE FAIRNESS DOCTRINE”


Comment by
KASANDRA
November 28th, 2006
at 12:21 pm

I HAVE CONTACTED LAURA AT FREEHOMESCHOOLSOFTWARE.COM USING THE EMAIL CONTACTS THAT SHE MENTIONED THAT ARE ALSO ON THEIR CONTACT PAGE FOR THE PAST 30 DAYS FOR AN ORDER THAT WAS IMMEDIATELY CHARGED TO MY ACCOUNT AND NEVER SENT. I HAVE NOT GOTTEN ANY RESPONSE NOR HAS MY ORDER CAME. I HAVE NEVER HAD AN EXPERIENCE LIKE THIS WITH ANY COMPANY ONLINE BEFORE. IF THEY ARE NOT EQUIPPED TO HANDLE THE ORDERS THEY SHOULD NOT BE RUNNING A COMPANY. THE CUSTOMER SERVICE HAS BEEN NON EXISTENT IN GIVING ANY FEEDBACK AS TO YOUR ORDERS. I CERTAINLY WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. YOU WOULD DO BETTER GETTING SOFTWARE OFF A LEGITIMATE COMPANY SUCH AS AMAZON ETC..


Comment by
COD
November 28th, 2006
at 1:13 pm

I predict 5 years from now Daryl will still be getting new comment complaints about 3 moms. Hopefully they all won’t be typed in caps though.